Frequently Asked Questions (FAQ)
Delivery & Convenience
How can I get 5-gallon water bottles delivered to my house in Qatar?
You can order 5-gallon water bottles through Nartawi by purchasing digital water coupons and requesting delivery from participating water brands. Simply choose your brand, select the number of bottles, and submit your delivery request—without using paper coupons.
Do I need to be home for my water delivery?
Not always. Many customers leave instructions for the driver to deliver bottles to a designated spot such as outside the door, with security, or at reception. This depends on the building access rules and the delivery policy of the water brand.
What is the fastest way to order water for a villa or apartment?
The fastest way is to reuse saved delivery details and reorder digitally. Digital coupons eliminate the need for paper coupon handling and make repeat orders quicker and more convenient.
How do I schedule or pause my water delivery during a vacation?
If you are traveling, simply pause ordering during your vacation period. If your water brand supports scheduled deliveries, you can coordinate delivery timing directly through the ordering process.
Can I change the number of bottles in my weekly delivery?
Yes. You can choose a different number of bottles each time you place a delivery request. This is useful if your consumption changes due to guests, office needs, or reduced usage.
Cost & Payments
How do digital water coupons work in Qatar?
Digital water coupons replace traditional paper coupons. You buy coupons through Nartawi and use them to request deliveries from partnered water brands. The delivery is confirmed digitally instead of collecting paper coupons.
What is the bottle deposit fee for new 5-gallon subscriptions?
Bottle deposit fees are set by each water brand. In Qatar, the standard deposit is often around QAR 20 per bottle, but the exact amount may vary and will be shown or confirmed during ordering.
Are there any buy-one-get-one or bundle offers on water coupons?
Offers and bundle deals depend on the water brand and current availability. Any active promotions will be visible in the app or on the brand’s listing page.
Can I pay for my water delivery using a credit card?
Payment methods depend on the brand and supported options in the platform. Where available, you can pay digitally instead of using cash on delivery.
Quality & Health
Which bottled water brand in Qatar has the lowest sodium?
Sodium levels vary between brands and product types. The best way to compare is by checking the nutrition label on each brand’s bottle. If you have health concerns, consult a medical professional.
Is tap water in Qatar safe to drink, or should I use bottled water?
Tap water quality can vary depending on building tanks, plumbing, and maintenance. Many households prefer bottled water for drinking purposes, especially for taste and consistency.
What is the difference between mineral water and RO (Reverse Osmosis) water?
Mineral water contains naturally occurring minerals or added minerals for taste. RO water is purified through reverse osmosis to remove dissolved solids and is often re-mineralized afterward. The choice depends on personal preference and dietary needs.
Are 5-gallon water bottles in Qatar BPA-free?
This depends on the brand and bottle material. Some brands use BPA-free containers, while others use reusable food-grade materials. Always check the bottle markings or brand information for confirmation.
Brand Availability & Support
What is the best water delivery app in Doha?
The best option depends on your location, preferred brand, delivery coverage, and payment convenience. Nartawi focuses on digitizing water coupon purchases and simplifying the ordering experience in Qatar.
Which water brands are available in my area?
Brand availability depends on delivery coverage in areas such as Al Wakrah, Lusail, West Bay, and other locations. You can check available brands by selecting your delivery area.
How do I contact support if my water delivery is late?
You can contact support using the details provided in your order or through the brand’s listed contact information. Sharing your delivery location and order details helps resolve issues faster.
Does Nartawi support brands like Rayyan, Safa, or Nestlé?
Nartawi works with participating water brands that are officially onboarded as partners. Brand availability may change over time, so always check the current brand list for the latest updates.